Dr. Deming’s Points 7, 10, 11 (excerpts)
#7 “Institute leadership. The aim of supervision should be to help people and machines do a better job.”
#10 “Eliminate slogans, exhortations, and targets tat call for work to have zero defects and new levels of productivity. Such exhortations create adversarial relationships…cause low quality and productivity…”
#11 “Eliminate work standards that prescribe numerical quotas for the day. Substitute leadership.”
My reflection: The culture and climate of the work place begins with leadership. In my 30 years of teaching, I have worked for 11 different principals and many were inspiring leaders. I believe that all of my principals had the best plans in mind, but each one took a different approach in leading the building. Some great leaders helped me work harder than ever. Interestingly, while researching my book, I found a document that discusses the qualities of a great leader. I’ve tried to imagine what qualities the Sioux Chief Crazy Horse had in order to lead 5,000 people in his day. He must have been an incredible leader.
After one more post on Continuous Improvement, I will be investigating the “qualities of a great leader” document in the next section of blog posts. Stay tuned.